Privacy Policy

Creiden ("Creiden", "we", "us", or "our") is a software agency headquartered in Alexandria, Egypt. We respect your privacy and are committed to protecting personal information you share with us.

This Privacy Policy explains what information we collect through our website (creiden.com) and through our engagements with clients, partners, and prospects, how we use that information, and the choices you have. By using our website or services, you agree to the practices described in this policy.

We collect only the information we need to operate our business, respond to enquiries, and improve our services. The categories below describe what we may collect:

Information you provide directly

• Contact details (name, company, email, phone) submitted through our contact form, project enquiries, or email correspondence.
• Project details — information you share about your business, technical requirements, and goals during scoping conversations.
• Career applications — information submitted through our careers page or by email when applying for a role with us.

Information collected automatically

• Usage data: pages visited, referring URLs, approximate location (country / region), device type, and browser version.
• Cookies and similar technologies — see Section 4.

We use the information we collect to:

• Respond to enquiries and proposals you send to us.
• Deliver, maintain, and support the services we provide to clients.
• Improve our website, content, and the way we communicate.
• Send occasional updates about Creiden — only when you have opted in or when relevant to an active engagement.
• Comply with applicable laws and regulations, and protect our legal rights.

We do not sell your personal information, and we do not use it for advertising on third-party platforms.

Our website uses a small number of cookies and similar technologies to function correctly and to understand how visitors use the site.

• Essential cookies — required for navigation and core site functionality. These cannot be disabled.
• Analytics cookies — help us understand which pages and content are useful, in aggregate. We use privacy-respecting analytics where possible.

You can control cookies through your browser settings. Disabling some categories may affect the functionality of the site.

We share information only when necessary to operate our business and only with parties who are bound by appropriate confidentiality and data-protection obligations:

• Service providers — hosting providers, email infrastructure, analytics, and project-management tools that help us run the business.
• Professional advisors — legal, accounting, and tax advisors, where required.
• Authorities — when we are legally required to disclose information by valid legal process.
• Business transfers — in the event of a merger, acquisition, or sale of assets, with continued protection of your information.

We retain personal information for as long as necessary to fulfil the purposes described in this policy, to comply with our legal and contractual obligations, and to resolve disputes.

Enquiries that do not result in an engagement are typically retained for up to 24 months. Client engagement records are retained for the duration required by accounting, tax, and contractual obligations.

Subject to applicable law (including the EU GDPR for relevant data subjects), you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information, where we no longer have a legal basis to retain it.
• Object to or restrict certain processing activities.
• Withdraw consent, where processing is based on consent.
• Lodge a complaint with a relevant data-protection authority.

To exercise any of these rights, contact us at hello@creiden.com. We will respond within a reasonable timeframe and within any timelines required by applicable law.

Creiden serves clients and partners in 15+ countries. Information may be transferred to, and processed in, jurisdictions other than the one in which it was collected. Where required, we put in place appropriate safeguards (such as standard contractual clauses) to protect personal information transferred internationally.

We implement reasonable technical and organisational measures to protect the information we hold against unauthorised access, alteration, disclosure, or destruction. No method of transmission or storage is 100% secure, but we work to apply industry-standard practices including access controls, encryption in transit, and regular review of our infrastructure.

Our website and services are not intended for individuals under 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so that we can delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. The "Last updated" date at the top of this page indicates when the policy was last revised. Material changes will be highlighted on this page.

If you have questions or concerns about this policy or how we handle personal information, please contact us:

• Email: hello@creiden.com
• Phone: +2 011 0902 6171
• Address: Creiden, Alexandria, Egypt