Payment Policies, Fees, Refunds and Terms of Agreement
Full payment is required before any hosting service is rendered, which includes renewals. All payment-due notices will be sent by electronic mail. No bills or invoices will be sent by postal mail or fax, unless requested and agreed upon in writing before service is rendered. Prepayment is due each anniversary (one month, or other agreed upon period) following the date the account was established. Billing will continue automatically and indefinitely until you cancel your hosting account. As a policy, we do not offer credits or refunds for hosting time already expended or on any company issued credit, such as a free month of hosting. Credit cards may be billed up to seven days in advance of the due date to assure that service will not be affected if there is a problem with the credit card. Creiden considers all credit card or PayPal chargebacks for services rendered, or partially rendered, to be fraudulent. Such accounts will be assessed a $50 fee, per incident, and have their balance sent to a third-party collections agency. Please follow the refund procedures we have defined.
We do give refunds for full months unused, not partial months, and billing is only done on full month, quarterly or annual terms. If you decide to cancel after prepayment, you will not receive a refund for the current month in use (we do not give partial months refunds). If you have prepaid and received a multi-month discount, upon cancellation we will figure the refund retroactively withdrawing the discount back to the start date of the contract. This will result in paying full undiscounted price for the months used and refunding the balance. This only applies to cancellation by the client. If cancellation is done by Creiden due to an account violation, there will be no refund. Additional features can be added at any time. Creiden reserves the right to change prices at any time, but will notify all clients before such changes take place. Account credits are also issued according to our Service Level Agreement.
All customers will receive invoices at least 5 days before the due date and we will attempt to charge any credit card on file set as a default payment method automatically up to 5 days before the due date. After the due date, there is a 7 day grace period in which to fully pay the invoice, with an overdue notice being emailed every day. If payment is not made, or other adequate arrangement put in place, the account (including all paid services on the account) may be promptly shutdown after the 7th day. The system will be maintained in full working order, with the original data, for a period of at least one additional week. The customer is fully responsible for making sure payment is made in a timely manner and is fully responsible for keeping accurate billing information on file.