This should answer all
your questions

I’m new to websites, how does this work?

Never fear, that’s why we are here. You can learn about our time proven process in our process section.

Who will I work with during the project?

Your project will be assigned a project manager, the project manager will be your main point of contact It’s the project manager’s job to communicate all your requests and concerns to the development team, and make sure that you’ll get what you want. We’ll expect you to assign one point of contact as well, with the authority to make decision about your project..

How long does it take to design and build a website?

The time it takes to produce a website depends on the size and complexity of your site and the quality of content that you have ready to go. A basic website typically takes around 4 weeks from beginning to end.

Do I need my own domain name and web hosting?

Yes, we and help you get this set up and we can work with your existing provider. We are not a web hosting company.

Will my website work on mobile devices?

Yes it will. All the websites we design work on all devices. Depending on your requirements we can design and develop your site using responsive design so that the site is optimised for mobile devices.

Do you do ecommerce/Online Store websites?

Yes we do, check out our work for live examples

What is a Content Management System?

A Content Management System is a tool that allows you to maintain the pages of your website yourself, without the need for any technical skills. A CMS allows you to edit and add pages, images, products or blog entries to your website. No additional software is required – all you need is a web browser and an internet connection.

Do you provide training?

Yes we provide all our clients with training on maintaining their website.

Can you help me update my existing website that another web firm built?

No. We only support websites that we have fully built. There are issues of liability of multiple programmers editing the same code over time. which may lead to pointing fingers and frustration. It’s almost every time that building a website from scratch is more time effective and cost efficient.

What is Search Engine Optimisation (SEO)?

Search Engine Optimisation is all about getting your website higher up in the search results on search engines such as Google. The higher up the results you are the more traffic (and customers) you’re likely to get. There are many aspects that go into achieving good SEO, and one of the most important is the copy (words) on your website. Focus on well written, keyword rich and appropriate content is the key.

Do you write content for my website?

No. We don’t offer content writing services, but we’ll be happy to recommend a few solutions and our opinions if needed.

Can you help me source photos for my website?

Yes we can, we’ll help you discover media for your project if you ask for it and this discovery service will be included in the project budget

Do I own my website?

different parts of the project fall under different terms; Content and Media: You own the content, unless copyrighted content is licensed from another provider. Source Code: we licence you to use the code on this project and you may not re-sell it or use it on another project.

Can I See My Website While It's In Progress?

Yes you will, we will provide you a link on our development servers so that you could check progress and will probably will be asked to review this or that on the link.

Why do you use WordPress?

WordPress is open source content management software and currently powers around 25% of all websites on the Internet. The project is contributed by tens of thousands of developers all over the world and is growing from strength to strength. WordPress allows us to develop flexible and customisable websites to modern standards and observes web development best practices. Furthermore the community of web developers that use WordPress reaches far and wide and allows us to tap into this collective intelligence and bring that wealth of experience to your project.

Does Creiden provide web hosting services?

Your website needs to be hosted by a hosting company that specialises in hosting. There are many companies that do this. We are more than happy to make a personal recommendation that is best fit for your business.

Who do I call if something goes wrong with the website or I can’t figure something out?

Provided you subscribe to one of our ongoing support plans, we will be your first point of call when something goes wrong with your website. We will determine whether it is something the hosting company needs to fix or something that is covered by your support plan.

What happens after the website is launched?

Once your project is launched, we will provide 30 days of support to make sure any bugs have been ironed out and that you are confident using your new project. After this you will need to subscribe to one of our ongoing support plans to make sure your project is looked after and maintained.

How will I know if anyone is visiting my website?

We will install Google analytics software on your new website and show you how to log into your Google analytics account where you can see a wide range of statistics about your website including number of visits, pageviews than the amount of time people are spending on your website.